FAQ
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What is Sports Performance Training?
Sports performance training focuses on improving strength, speed, agility, mobility, endurance, and injury prevention to help athletes perform better in their sport.
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Who do you train?
We work with athletes of all ages — from youth and middle school to high school, college, professionals, and adults.
Every program is thoughtfully designed to match each age and ability level.
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What kind of services do you offer?
We provide a range of training services to support athletes and adults at every stage of their fitness journey, including:
- Sports Performance Assessments
- Sports Performance group training memberships
- Adult Fitness group training memberships
- One-on-one personal training, available as single sessions or bulk packages
- Drop-in group training options
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What is a Sports Performance Assessment and what happens during it?
A Sports Performance Assessment is a comprehensive evaluation of your strength, mobility, movement, and overall athletic ability. Our owner and head strength coach, Michael Donovan, will review your goals, training history, injury history, nutrition, take key measurements, and conduct a movement screen to create a personalized training plan.
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Do you offer a trial?
Yes! New athletes and adults are welcome to one complimentary trial session to experience our group training classes. Visit our Contact page to inquire and schedule your trial.
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How do I sign up and schedule for training?
You can start training as soon as you purchase a package! Once your payment is processed, you’ll be able to book your first group training session right away.
To sign up for class Simply download the Optimal Sports Performance app. From there, you can manage your profile, schedule your sessions, and keep track of your packages - all in one place.
For 1-1 personal training sessions, you must schedule those through our support email at info@optimalsportstexas.com. -
When will I be billed for my membership?
Memberships are billed monthly based on your original sign-up date. All memberships automatically renew unless canceled with proper notice through the OSP app.
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How far in advance can I schedule training?
Group Training: You can book group training classes up to 7 days in advance through the OSP app. Please note that class registration closes 1 hour before the session begins.
Personal Training: To schedule 1-on-1 personal training sessions, please email our support team. A minimum of 24 hours’ notice is required.
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What happens if I miss a class or cancel late?
Group Training: If you do not attend or cancel 1 hour prior of the class start time, the session will be marked as a late cancellation or no-show and the class credit will be forfeited.
Personal Training: If you do not attend or cancel within 24 hours of your scheduled session to our support email, the session credit will be forfeited.
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Check-in Policy
All members, athletes, and drop-ins are required to reserve and check in through the OSP app prior to the start of class.
If you do not have an active membership or have run out of credits, you will be automatically charged a drop-in fee when attending a class without a pre-paid session.
Arriving to a group training sessions without a reservation will result in an additional automatic $10 fee.
Early check-ins allow our coaches to prepare effectively for training sessions and help respect everyone’s time in attendance.
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Sports Performance Group Policy
All sessions will start and end on time. If you arrive more than 10 minutes late, you will be asked to join the next available group. Thank you for your understanding and continued commitment to our community.
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How do I cancel my membership?
Effective Jan 5th, 2026:
Members are required to cancel their membership through the OSP app. To avoid being charged for the upcoming month, cancellation requests must be submitted at least 5 business days prior to your billing date. Requests received after this timeframe will take effect in the following billing cycle.
Steps: Open the app → Profile → Memberships → Select membership → Cancel membership → Confirm and submit.
Please note that no exceptions or refunds will be issued.
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OSP Event Ticket Policy
Are event tickets refundable?
All event ticket purchases are non-refundable.Can I transfer my ticket to someone else?
Yes! If you are unable to attend, you may transfer your ticket to another person up to 48 hours before the event date.Can I receive credit if I can’t attend?
If you notify us at least 48 hours before the event, we can issue a credit to be used toward a future event within 90 days.What happens if I cancel within 48 hours of the event?
Unfortunately, cancellations made within 48 hours of the event are not eligible for transfers or event credit.